Frequently Asked Questions

General

Which subscription plan is right for me?


We offer a free 30 day DEMO account for anyone that wants to test proximity marketing and beacons for the first time. For “in-house” teams we offer a Starter or Enterprise plan and for companies who manage proximity marketing campaigns for their own clients we offer a Reseller or Agency plan. Contact info@proximipro.com for further advice.




Can I add additional zones for a limited time?


Yes you can. Each of our subscription plans allows you to increase zones for a limited amount of time. Ideal if you need to increase coverage for events, holiday offers like Black Friday. When the event is finished you can remove these additional Zones.




Do I need an App to work with the platform and beacons?


Yes! If you have an existing App we provide an SDK for you or your developers to add our solutions to that App. We also have a demo App that can be used for testing purposes or rebranded and used as a stand alone solution.




Can you support one-off projects?


Yes we can. If you have a bespoke requirement we can set up the campaign, pre-configure the beacons, install the beacons and deliver analytics. Contact info@proximipro.com for more information.




Can you create an App for me?


Yes we can. We can create a custom App to your specification. Simply contact info@proximipro.com for further details.




Do you have a partner programme?


Yes. We are always looking to partner with organisations who understand the benefits of proximity based communications. We already work with companies that have specific knowledge of industry verticals such as Retail, Healthcare, Transport, Manufacturing, Corporate Communications as an example. Contact us via info@proximipro.com for further information.




Can I use other manufacturer's beacons on your platform?


Yes, however you will need to reconfigure those beacons with ProximiPRO’s unique UUID.





Platform

How does an App user receive content via a beacon?


Your smartphone requires Bluetooth to be on and an App installed which is capable of scanning for beacons. When the App is in range of a beacon it will connect to the platform and download the contents assigned to the beacons.




What is a zone?


Zones can be either beacons or a GeoLocations (also known as Geofencing). If an individual is within the broadcast range of a beacon they will receive the content via a compatible App. With GeoLocation, an individual will receive content when they enter the GPS coordinated of that zone.




How does the GeoLocation feature work?


You can create zones using longitude and latitude and then set the broadcast radius via the platform. The App uses the GPS of the Smartphone to scan if a user is physically in the radius of the zone. The platform will then send the content to the App on the user’s smartphone.




How easy is it to create a campaign?


Very simple. Our set up wizard will help you get your first campaign live in only a few minutes.




What type of content can I deliver?


The platform allows you to deliver Web Content by adding a URL or add your own custom HTML. You can also add an image, ideal if you want to show coupons, promotions or information. There is also an option to add a Video link to Youtube or Vimeo.




Are your beacons compatible with iBeacon or Eddystone?


Yes, all of our beacons are. You can set the beacon to broadcast in either protocol or both at the same time.




What is the difference between iBeacon & Eddystone?


iBeacon is a beacon protocol created by Apple™ and Eddystone is a beacon protocol created by Google™.




How does the notifications feature work?


The platform has two types of notifications, Local and Push.




Do you provide campaign reports or analytics?


ProximiPRO provide access to platform analytics so you can see the results of your campaign. In addition you also have the option of using Google Analytics by adding your Google API key within your profile section.





Beacons

Are your beacons compatible with iBeacon or Eddystone?


Our beacons are compatible with both iBeacon and Eddystone protocols. You can set the beacon to broadcast in either protocol or both at the same time.




Do I have to configure the beacons?


No. All of our beacons are pre-configured with UUID, Major and Minor settings. They are also supplied with a QR code containing the MAC address of the beacon. Contact us via info@proximipro.com if you require your own configuration. We also provide a free beacon manager application if you wish to change the beacon configuration yourself.




I want to change the beacon settings myself. Do you have an App for that?


Yes, our ProximiPRO beacon manager app allows you to configure the beacons.




Are discounts available for larger orders?


Yes. We also offer a beacon customisation service if you require your own logo. Simply contact info@proximipro.com for further details.




Do you supply beacons with sensors?


Yes. Currently our Ultra and Pro beacons can be supplied with accelerometer, temperature and humidity sensors. These are currently non-stock items so minimum order quantities may be required. Please contact info@proximipro.com for further details.




What is the broadcast range of your beacons?


The broadcast range of the beacons is typically between 30 to 100m in open range depending on the model.




What is the battery life of the beacons?


The battery life varies between 6 to over 48 months and depends of the beacon model, broadcast rate of the beacon and whether you are broadcasting both iBeacon and Eddystone simultaneously.





ABOUT US

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